Returns & Refunds
Last updated:13 October 2026
This Returns & Refunds Policy applies to purchases on the Lychee Vibes online shop. Seller: Lychee Vibes Limited Liability Company — see Legal notice for full business details.
Standard (non-custom) items
- You may notify us of your decision to return standard products within 14 days of delivery, without giving a reason. Please send the items back within 14 days of notifying us. You may inspect and try on the items as you would in a shop. Where permitted by law, we may deduct any loss in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.
- Email [email protected] with your order number before sending anything back.
- For change-of-mind returns, customers pay return shipping unless we expressly agree otherwise.
- For returns under applicable statutory withdrawal rights, we will issue your refund within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. For withdrawal of an entire order, the refund includes the original standard delivery charge; any extra charge for an upgraded delivery service is excluded. Refunds are issued to your original payment method unless you expressly agree otherwise.
Custom-made & personalised items
- Products made to your individual specifications or clearly personalised, such as engraving, bespoke sizing, or a bespoke design, cannot be returned for change of mind where permitted by law.
- Handmade products that are not customised remain subject to our standard return policy.
- This exception does not affect your statutory rights if an item is defective, damaged, or not as described.
Defects, damage & wrong items
If you receive a defective, damaged, or incorrect item, contact [email protected] as soon as possible, preferably within 7 days of delivery. This reporting period does not limit your statutory rights.
- Please provide clear photos showing the issue and, where helpful, a short video. If the issue cannot be captured in photos or video, describe it in your email so we can advise on the next steps.
- Include your order number, product name, and a brief description.
- We cover necessary return shipping for defective, damaged, or incorrect items.
- After review we will offer a replacement, repair, or refund as appropriate.
Cancellation before shipment
If your order has not shipped yet, email [email protected] to request cancellation. Custom work that has already started may not be cancellable.
Payments & refunds
All payments are processed by Stripe (cards, Apple Pay, Google Pay) or PayPal (PayPal account, cards, Apple Pay, Google Pay). Approved refunds are returned through the same channel where possible.
Contact
Lychee Vibes Limited Liability Company
30 N Gould St Ste N
Sheridan, WY 82801
United States
Support: [email protected]