Returns & Refunds
Last updated:12 August 2026
This Returns & Refunds Policy applies to purchases on the Lychee Vibes online shop. Seller: Lychee Vibes Limited Liability Company — see Legal notice for full business details.
Standard (non-custom) items
- You may return standard products within 14 days of delivery without giving a reason, provided items are unused and in resalable condition (EU distance-selling rules where applicable).
- Email [email protected] with your order number before sending anything back.
- Return shipping is normally paid by the customer unless we agree otherwise or the return is due to our error.
- Refunds are issued via the same PayPal payment once we receive and inspect the return — typically within 14 business days.
Custom & handmade items
- Custom-made or personalised products (e.g. engraving, made-to-order sizing, your design) cannot be returned for change of mind.
- No refund is offered for custom items unless there is a quality defect attributable to us.
Defects, damage & wrong items
If you receive a defective, damaged, or incorrect item, contact [email protected] within 7 days of receiving your order.
- Provide photos and a short video showing the issue as evidence.
- Include your order number, product name, and a brief description.
- After review we will offer a replacement, repair, or refund as appropriate.
Cancellation before shipment
If your order has not shipped yet, email [email protected] to request cancellation. Custom work that has already started may not be cancellable.
Payments & refunds
All payments are processed by PayPal (including cards, Apple Pay, and Google Pay through PayPal). Approved refunds are returned through the same channel where possible.
Contact
Lychee Vibes Limited Liability Company
30 N Gould St Ste N
Sheridan, WY 82801
United States
Support: [email protected]