Help Center & FAQ
Answers about natural materials, handmade production, sizing, care, and returns at Lychee Vibes.
1. Materials & nature
Are your crystals real? Why do they have marks inside?
Yes — we use natural crystals and minerals. Inclusions, faint internal lines, and colour variation are normal, not defects. Every piece is unique.
Why do beads look slightly different in size or colour?
Handmade work and natural stones mean small differences in size, shape, and tone. That character is part of artisan jewellery.
2. Craftsmanship & timeline
How long will it take to receive my order?
After payment confirmation we usually ship within 1–3 business days (standard items). International delivery is about 7–21 business days. Custom pieces take longer — see the product page.
Why hasn't my order shipped yet?
Unpaid orders are not shipped. Custom items are still in production per the timeline on the product page. Questions? Contact Support.
3. Sizing & care
How do I measure my wrist correctly?
Use a soft tape measure snugly at wrist level and note centimetres. Full guide: Size guide.
Will metal parts tarnish?
Plated metals and alloys can dull over time with moisture, perfume, or sweat. Remove when showering or exercising and store dry to extend wear.
4. Returns & warranty
What is your return policy for custom designs?
Standard items: 14-day returns. Custom/personalised items: no change-of-mind returns. Full policy: Returns & Refunds.
What if there is a quality issue?
Contact Support within 7 days of delivery with photos and a short video. We review each case individually.